Shipping

IOSSELLIANI offers delivery to more than 100 countries around the world as indicated on the order form. We endeavour to dispatch all orders within 24 hours, however, please allow up to 8 days for delivery as external factors may cause delays. Your order will be shipped once:

1. Payment has been approved.
2. The delivery/billing address has been verified.

In calculating when your order will arrive, start with the day in which both these prerequisites have been met and count only business days thereafter. Both domestic and international orders are processed and shipped Monday through Thursday from 9:00 am to 6:00 pm and Friday from 9:00 am to 1:00 pm. All orders placed after 1:00 pm on Friday will be processed the following Monday. Please also note that once an order has been placed we are unable to make any changes or cancellations.

Shipping costs will be calculated upon checkout depending on the size, weight and destination of your package. All shipping is handled by IOSSELLIANI carrier partners, while you will be informed via e-mail on the name of the selected courier and the tracking number once the order is processed IOSSELLIANI will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the IOSSELLIANI website, your credit card details are not held on the website.

The following table is only an indication of shipping costs; actual costs depend on the size and weight configuration of the merchandise purchased. Shipping costs are calculated on the basis of the shipping address if the amount of the shopping cart is less than € 350,00 VAT incl. (shipping costs included). If the amount of the shopping cart exceeds or is equal to € 350,00 VAT incl. (shipping costs included), the shipping is free.

IOSSELLIANI is responsible of each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to you.

In case of International Shipping, duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. The international shipping cost incurred at the time of check out is non-refundable. Customers will not be refunded the shipping cost in the event that an International Shipment is refused by the receiver.

For customized items, as My Friend Ring are, we require from 7 to 15 days for shipment.

If you have any questions or concerns, please contact our Customer Service via email to orders@iosselliani.com